COVID-19 Policy

PD Holiday Homes Alvor Portugal Apartment COVID-19 Policy

We know how important your holiday is, and amidst ever-changing news and updates regarding COVID-19, and destinations you can travel to safely, we want to reassure you that you’re in safe hands when booking a holiday with us in 2023, and beyond. We will continue to review our COVID-19 policy to ensure this is kept up to date and should you have any further questions in regard to this please feel free to contact us.

Before booking with us we recommend you:

  • Carefully check your travel requirements are in line with the destination’s government guidance, as well as the Foreign Commonwealth Development Office (FCDO) advice which can be found here. Click here for guidance on entry requirements back to UK.
  • Take out comprehensive travel insurance and be confident in which instances you will or won’t be covered in regard to Covid-19 restrictions. The extent of the PD Holiday Homes cover is for accommodation at the Apartment only.

What happens if the FCDO advise against travel to Portugal?

Should the FCDO change travel advice to Portugal we will continue to monitor developments up until two weeks prior to your holiday. Should the FCDO advise against travel to Portugal we will be in contact to discuss providing you with either a refund or to move your planned trip to alternative dates, or a voucher can be provided should you be unable to decide on dates at that time. Please note, should you move to dates at a more expensive time of year, you will be required to cover the difference in price at final balance stage.

What happens if myself or a member of my party are unable to travel to Portugal as a result of COVID-19? For example, if a member of the party has tested positive for COVID or has symptoms resulting in them needing to isolate.

Should you need to cancel your holiday after your final payment is made 6 weeks prior to departure no refund or exchange can be provided, this would apply to any illness or injury including COVID-19. We would recommend checking with your travel insurer what cover the chosen policy would provide as they may be able to recover some of the costs incurred.

What would I do if a myself or a member of my party contracts COVID-19 whilst on holiday? Can we extend our stay at the Apartment to self-isolate?

Depending on the Apartment availability we would firstly try to offer you an extension to stay should you be required to self-isolate which would incur additional costs. We would recommend checking with your travel insurer what cover the chosen policy would provide as they may be able to recover some of the costs incurred. Where we have guests booked to stay with us, we would not be able to change their booking and you would therefore need to vacate the property to complete isolation elsewhere at a COVID isolation hotel.

What steps are we taking to ensure your accommodation is COVID safe?

We understand that safety is now more important than ever, and we have put extra measures in place to ensure we can provide a safe environment for you when staying with us. We have introduced enhanced cleaning procedures (detailed below), and we have improved our website and booking system in order to make the booking experience easier.

Enhanced cleaning procedures in place

  • The apartment is aired for four hours whilst cleaning takes place between guests.
  • All bedding and towels are washed at higher temperatures.
  • All white goods, touch surfaces, switches and handles are cleaned and disinfected.
  • We allow 24 hours between guests to ensure a deep clean is carried out between stays.
  • Sofa and cushions are washed or wiped over with antibacterial between guests.
  • No food is left in the apartment between guests and cloths and sponges are replaced.
  • Keys cleaned on departure before handing to the next guest.
  • Masks are worn to meet and greet guests whilst they are shown around the property.

In order to maintain a safe environment for the PD Holiday Homes staff we request that guests remove their own bedding before departure and place all towels and bedding in the bags provided. We also ask that all rubbish is taken on departure and that no food even if unopened is left in the fridge or cupboards.